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Air Canada Vacations

Moon Palace Cancun

 
5 stars

Location

  • 11 km from Cancun Intl. Airport (CUN)
  • Located directly on the beach
  • Riviera Maya
  • 0.6 km from Grand Outlet Riviera Maya
  • 1.3 km from Moon Palace Golf Club
  • 31.6 km from downtown Cancun

Address

Carretera Cancun - Chetumal, Km 340 Cancun, Quintana Roo, 77500, México

Hotel description

All-Inclusive Luxury at its best

Moon Palace Cancun teems with energy, luxury, and possibility. This dynamic all-inclusive resort features fine gourmet dining and unlimited premium drinks. Enjoy pristine beaches, a 27-hole Jack Nicklaus Signature golf course, our world-class Awe Spa, exotic tours, the best nightly entertainment, and super-fun kids and teens areas.

Meal and beverage plans

All-Inclusive Plan

  • Breakfast, lunch, snacks and dinner daily
  • International alcoholic (selected brands) and non-alcoholic beverages by the glass
  • Top shelf drinks, wine list, wine by the glass
  • 24-hour room service

Additional inclusions

  • Daily activities
  • Nightly entertainment
  • Kids' Club for ages 4-12 years
  • WiFi throughout the property
  • Complimentary self-parking
Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Number of rooms: 1334
Number of restaurants: 11
Number of bars: 7

Best For...

Family

Wedding & honeymoons

Spa

Perks for groups

More

Promotions

Kids and Teens Stay Free

Stay and Play Golf

More

Important Notes

Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.

Dress codes are in effect for dining in the à la carte and buffet restaurants as per below:

Casual: Bare feet, beach attire, see-through clothing and wet clothes are not permitted. Gentlemen are required to wear shirts.

Smart Casual: Please wear long pants/tailored shorts, collared, polo or Mao shirt.
No water shoes or bare feet are allowed. No swimsuits or sleeveless shirts are allowed.

More
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Superior Deluxe Garden View

Meal plan: All-Inclusive Plan
Room view: Garden view
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Other areas: Sitting area.
Maximum occupancy: 4
Occupancy detail: 1-4 adults, 3 adults and 1 child, 2 adults and 2 children
Room service: 24-hour room service
Maid services: Daily maid service with nightly turn-down
Room amenities:
Balcony, Air conditioning, TV, Telephone, Alarm clock radio, In-room safe, Iron, Mini-bar, Coffee maker, Double whirlpool tub in the room, Liquor dispenser and a bottle of red wine upon arrival.
Bathroom amenities:
Private bathroom, shower only, Hairdryer, Bathrobe available for your use.
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Superior Deluxe Oceanview

Meal plan: All-Inclusive Plan
Room view: Ocean view
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Other areas: Sitting area.
Maximum occupancy: 4
Occupancy detail: 1-4 adults, 3 adults and 1 child, 2 adults and 2 children
Room service: 24-hour room service
Maid services: Daily maid service with nightly turn-down
Room amenities:
Balcony, Air conditioning, TV, Telephone, Alarm clock radio, In-room safe, Iron, Mini-bar, Coffee maker, Double whirlpool tub in the room, Liquor dispenser with a bottle of red wine upon arrival.
Bathroom amenities:
Private bathroom, shower only, Hairdryer, Bathrobe available for your use.
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Superior Junior Suite Golf Course View

Meal plan: All-Inclusive Plan
Room view: Golf course view
Air conditioning: Yes
Bedding: 1 king-size bed
Other areas: Sitting area.
Maximum occupancy: 2
Occupancy detail: 1-2 adults
Room service: 24-hour room service
Maid services: Daily maid service with nightly turn-down
Room amenities:
Terrace, Air conditioning, TV, Telephone, Alarm clock radio, In-room safe, Iron, Mini-bar, Coffee maker, Double whirlpool tub in the room, Liquor dispenser and a bottle of red wine upon arrival.
Bathroom amenities:
Private bathroom, shower only, Hairdryer, Bathrobe available for your use.
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Swim Up Suite

Meal plan: All-Inclusive Plan
Room view: garden view and pool view
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Other areas: Sitting area.
Maximum occupancy: 4
Occupancy detail: 1-4 adults, 3 adults and 1 child, 2 adults and 2 children
Room service: 24-hour room service
Maid services: Daily maid service with nightly turn-down
Room amenities:
Terrace, Air conditioning, TV, Telephone, Alarm clock radio, In-room safe, Iron, Mini-bar, Coffee maker, Direct access from terrace to semi-private pool, Double whirlpool tub in the room, Liquor dispenser and welcome bottle of red wine upon arrival, Aromatherapy and pillow menu, Exclusive beach bag (one per room/per stay).
Bathroom amenities:
Private bathroom, shower only, Hairdryer, Bathrobe available for your use.
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Superior Family Suite

Meal plan: All-Inclusive Plan
Room view: Garden view
Air conditioning: Yes
Bedding: 1 king-size bed and 2 double beds
Other areas: Sitting area.
Maximum occupancy: 6
Occupancy detail: 1-6 adults, 4 adults and 2 children, 3 adults and 3 children, 2 adults and 4 children,  1 adult and 5 children
Room service: 24-hour room service
Maid services: Daily maid service with nightly turn-down
Room amenities:
Balcony, Air conditioning, TV, Telephone, Alarm clock radio, In-room safe, Iron, Mini-bar, Coffee maker, Consists of connecting rooms, Double whirlpool tub in the room, Liquor dispenser in the room and a bottle of red wine upon arrival, Xbox ONE/Selection of Xbox Games (upon request, subject to availability), Mini-bar in kids’ room (with juice, soda, water, snacks), Welcome amenities for families and Fun-in-the-Sun Bucket Kit, L'Oreal Kids bath amenities, kid-sized bathrobes and slippers.
Bathroom amenities:
Private bathroom, shower only, Hairdryer, Bathrobe available for your use.
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Superior Honeymoon Suite

Meal plan: All-Inclusive Plan
Room view: Ocean view
Air conditioning: Yes
Bedding: 1 king-size bed
Other areas: Sitting area.
Maximum occupancy: 2
Occupancy detail: 1-2 adults
Room service: 24-hour room service
Maid services: Daily maid service with nightly turn-down
Room amenities:
Balcony, Air conditioning, TV, Telephone, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker, Double whirlpool tub in the room, Liquor dispenser, welcome bottle of red wine upon arrival, Selection of one additional premium liquor bottle per stay (subject to availability), In-room snacks and nightly petit fours, One reservation for specialty restaurant per stay, Exclusive concierge phone service, Aromatherapy and pillow menu, Exclusive beach bag (one per room/per stay).
Bathroom amenities:
Private bathroom, shower only, Hairdryer, Bathrobe available for your use.
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Restaurants & Bars

Restaurants

11 dining options
  • Bugambilias - Buffet - Mexican and International - Buffet breakfast and lunch: casual dress code, dinner: smart casual dress code
  • La Gondola - Buffest and à la carte - International and Italian - Buffet breakfast: casual dress code, à la carte dinner: smart casual dress code
  • Pier 8 - Buffet / À la carte - International and Seafood - Buffet lunch: casual dress code, à la carte dinner: smart casual dress code
  • Palapa Asadero - Buffet / À la carte - International and BBQ Grill - Buffet lunch: casual dress code, à la carte dinner: smart casual dress code
  • La Trattoria - Golf Course Clubhouse - À la carte - Italian - Smart casual dress code
  • Riviera Maya - Golf Course Clubhouse - À la carte - Mayan/Yucatan-style cuisine - Smart casual dress code
  • Momo - À la carte - Asian - Reservations are required for the Teppanyaki and Hibachi tables. Smart casual dress code
  • Agra - À la carte - Indian - Smart casual dress code
  • Smoked - À la carte - Texan-style BBQ - Casual dress code
  • Cafe Bistro - À la carte - Cafe
  • Pepe’s Pizza - À la carte - Pizzeria - Casual dress code
  • Poolside Pizza - Snack bar - Wood-fired pizzas

Bars

7 bars
  • Lobby Bar
  • Pool Bar
  • Beach Bar
  • Nightclub
  • Lounge Bar
  • Golf Course Bar
  • Sky Bar

Activities

Pools

1 pool
  • Whirlpool
  • Outdoor pool
  • Outdoor pool has 3 sections, including a kids splash zone, kiddie section and the main section

Motorized and non-motorized water sports

  • Kayak
  • Catamaran
  • Motorized water sports ($)
  • Paddle board
  • Pool volleyball 
  • Flowrider Double Wave Simulator ($)

Land activities

  • Billiards
  • Board games
  • Games room
  • Basketball
  • Playground
  • Beach volleyball
  • Mini-golf
  • Table tennis
  • Bicycle
  • Beach soccer
  • Arcade
  • Pickleball

Entertainment

  • Teen's Club
  • Live music
  • Live shows
  • Nightclub
  • Kid's Club
  • Arcade

Golf

Jack Nicklaus Signature Golf Course onsite (27-hole) ($)

Health and Relaxation

  • Fitness centre
  • Spa ($)
  • Pilates class
  • Yoga
  • Sauna
  • Steam room
  • Meditation garden

Other facilities & services ($)

  • Wedding packages and services
  • Dry cleaning
  • Babysitting service
  • Gift shop
  • Photo market
  • Beauty salon
  • Car rental service
  • Laundry service
  • Currency exchange service
  • On-site ATM
  • Medical services
  • Jewelry store 
  • Golf Academy
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Environmental Sanitation Fees

Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.

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Dress code for the à la carte restaurants

Dress codes are in effect for dining in the à la carte and buffet restaurants as per below:

Casual: Bare feet, beach attire, see-through clothing and wet clothes are not permitted. Gentlemen are required to wear shirts.

Smart Casual: Please wear long pants/tailored shorts, collared, polo or Mao shirt.
No water shoes or bare feet are allowed. No swimsuits or sleeveless shirts are allowed.

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Family

Keep everyone happy at resorts offering dedicated kids' pools, supervised clubs, and more for the family. Discounts for kids may also be available. Please note that any discounts will be reflected in your final price at checkout.

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Wedding & honeymoons

This resort offers wedding and/or honeymoon packages and the services of a wedding coordinator.  

 To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.  

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Spa

Focus on mind, body and soul at this resort with spa facilities, fitness centre and various daily physical activities.

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Perks for groups

Book a group package of a certain size and some guests pay only the taxes*. *Discount is not available if booking hotel only. Discount is applicable on the base fare and does not apply to surcharges, charges and taxes. Subject to availability at time of booking. Cannot be combined with any other offer, discount, or promotion, unless otherwise specified. Restrictions can include but are not limited to: type and size of group, booking and travel periods, minimum number of nights, age restrictions, and availability. Subject to availability at time of booking. Terms and conditions are subject to change without prior notice. Contact our groups department for details.

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Kids and Teens Stay Free

For a limited time, Kids and Teens Stay and Eat for FREE!

Booking Window: March 11, 2026 - October 31, 2026
Travel Window: March 11, 2026 - October 31, 2026
 

Terms and Conditions:
  • Promotion applicable to both Hotel & Package Bookings
  • Applicable to kids and teens aged 0-17 years old
  • One paying adult must be in the same room to receive Kids & Teens Free promo
  • Applicable to new reservations only. Cancellations and re-bookings will be denied
  • Promotion is subject to change or may be discontinued without prior notice
  • Not applicable to travel agent rate, tour operator employee rate, FAM trips, site inspections, Complimentary, Compensatory stays or any other rate-reduced promotions in the market
  • Not redeemable for cash
  • Offer is based on room category booked. Number of Free Kids will depend on the category booked
  • This promotion is not transferable to guests in other rooms
  • Proof of age will be required upon check-in
  • Not applicable to fix & premier members
  • Other terms and conditions may apply
     
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Stay and Play Golf

Guests staying at participating hotels will enjoy Golf included, based on the booking and travel window mentioned below:

Booking Window: March 11, 2026 - October 31, 2026
Travel Window: March 11, 2026 - October 31, 2026

Stay and Play Golf Package Includes:

  • Rounds of golf at Moon Palace Golf & Spa Club or Riviera Cancun Golf & Resorts for all guests sharing the room
  • Food and beverage at the Golf Course and the Club House, before, during, and after the round
  • Transportation to Moon Palace Golf & Spa Club
  • Transportation is not included to the Riviera Cancun Golf & Resort
  • Cart Fee is NOT included
     
Terms and Conditions:
  • The Cart Fee is a mandatory charge of $90 USD per person, per round of golf.
  • Promotion applicable to both Hotel & Package Bookings. Applicable to new reservations only. 
  • No minimum stay required to apply package.
  • Minimum of nights apply for Easter and Week 52.
  • Golf balls, rental clubs, and shoe rentals are not included.
  • Replay and Junior fee at the existing public rate at the time of booking. 
  • Tee times can be reserved in advance via email to: teetimes@thepalacecompany.com, or once onsite at the Palace Vacation Planner Desk. 
  • Not redeemable for cash if rounds of golf are not unused. 
  • This promotion is not transferable to guests in other rooms. We reserve the right to discontinue this promotion at any time.
  • Not applicable to travel agent rate, tour operator rate, employee rate, FAM trips, site inspections, Complimentary, Compensatory stays, or any other rate reduced promotions in the market. 
  • Information/offer is subject to change, and additional terms and conditions apply.
     
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